• Aerotek
  • $39,300.00 -58,970.00/year*
  • Saint Paul, MN
  • Customer Service/Call Center
  • Full-Time
  • 2023 Tower Dr

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The person hired for the position of Customer Service Representative will be highly-engaged and handle varied customer transactions; including inbound calls, customer order entry and servicing customer accounts; communicate with other departments and providers to research and resolve issues, identify and implement service solutions; monitor progress using service measurement systems; identify areas to improve communications and efficiency of operations through continuous improvement efforts; work to enhance knowledge in key service areas; and other duties as assigned. Customer service supporting a specific line of business. A typical day will consist of order entry within an Online Web platform where they will be resolving errors (quantity, pricing, etc.) and handling between 30 and 50 incoming phone calls mostly within the account/department products they are supporting. Customer Service Representatives will have both verbal and written correspondence with both internal and external customers throughout the day and will be responsible for maintenance of orders, shipping tracking, pricing, and quantity.

Basic Qualifications:

* Able to learn quickly

* computer systems/processes (5-7 systems, multiple websites, multiple databases) * Ability to multi task * Change management * Able to handle and learn change * Small - day to day * Medium - month to month/quarterly * Large - yearly, organizational, system changes * Critical thinker * Able to analyze data/information * Organized * Able to handle multiple workloads at once * Able to organize day and schedule * Able to keep track and handle multiple deadlines * Basic excel skills * Must be reliable (showing up on time, staying for full shift, planned absences)

Preferred Qualifications:

* SAP experience

* SalesForce experience

* Direct related job experience

Soft Skills:

* People skills

* Good communication verbally and written - both Internally and externally * Able to work within a team

Core Hours:

* 8 hours/day

* 40 hours/week

* Monday - Friday

* **there can be requests for longer work days, and weekend working

Please contact:

Steve Moosai
763-###-#### Phone

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-###-#### or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Associated topics: agent, agente de servicio al cliente, answer, call center associate, client, customer care, customer care associate, platform support, service representative, support

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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