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The person hired for the position of Customer Service Representative will be highly-engaged and handle varied customer transactions; including inbound calls, customer order entry and servicing customer accounts; communicate with other departments and providers to research and resolve issues, identify and implement service solutions; monitor progress using service measurement systems; identify areas to improve communications and efficiency of operations through continuous improvement efforts; work to enhance knowledge in key service areas; and other duties as assigned. Customer service supporting a specific line of business. A typical day will consist of order entry within an Online Web platform where they will be resolving errors (quantity, pricing, etc.) and handling between 30 and 50 incoming phone calls mostly within the account/department products they are supporting. Customer Service Representatives will have both verbal and written correspondence with both internal and external customers throughout the day and will be responsible for maintenance of orders, shipping tracking, pricing, and quantity.
* Able to learn quickly
* computer systems/processes (5-7 systems, multiple websites, multiple databases) * Ability to multi task * Change management * Able to handle and learn change * Small - day to day * Medium - month to month/quarterly * Large - yearly, organizational, system changes * Critical thinker * Able to analyze data/information * Organized * Able to handle multiple workloads at once * Able to organize day and schedule * Able to keep track and handle multiple deadlines * Basic excel skills * Must be reliable (showing up on time, staying for full shift, planned absences)
* SAP experience
* SalesForce experience
* Direct related job experience
* People skills
* Good communication verbally and written - both Internally and externally * Able to work within a team
* 8 hours/day
* 40 hours/week
* Monday - Friday
* **there can be requests for longer work days, and weekend working
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.