shipping | Customer Service Representative in Reading, PA

Customer Service Representative

  • AkzoNobel
  • $31,595.00 - 53,850.00 / Year *
  • 2147 State Hill Rd
  • Reading, PA 19610
  • Full-Time



Position Title\\: Customer Service Rep

Business\\: Powder Coatings, NAR

Location\\: Reading PA

Job Profile\\:

Provide customer care support for the NAR Powder Coatings Business.

Proactively assess specific customer needs and identify effective ways to satisfy them.

Daily interaction with Customers/ Production Planners and Schedulers/ DRP Planners/ Supply and Demand Planners/ Credit Dept./ Shipping Dept.

Daily contact with Account Managers via phone/ fax/ email in a team environment.

Process, negotiate, and follow up on customer orders and inquiries utilizing SAP R/3.

Investigate and manage customer returns and credits.

Process B2B internet sales orders.

Fulfill sample, literature, MSDS and other information requests

Receive and coordinate resolution of customer complaints.

Adhere to AkzoNobel Coatings business policies and procedures.

Participate in Customer Care team meetings and continuous improvement teams.

Provide daily backup support for team members.

Occasional travel may be necessary for training/ business meetings/customer visits.

Attend and participate in Powder Plant Programs/Committees/Training as

required, such as Department Safety, Plant Safety, Behavioral Safety, Housekeeping Audit Teams, ISO, Life Saving Rules or any other safety programs.

Participate in the Powder Safety Journey. Adhere to the Golden Principle which is Simply to intervene to stop work if conditions or behavior are unsafe.

Education/ Training/ Experience Required\\:

2 years customer service experience with Supply Chain and /or Commercial Sales Support experience desirable.

SAP R/3 experience.

High School Diploma required.

Knowledge of Spanish highly desirable

Skills Required\\:

Strong customer focus.

Excellent oral and written communication skills.

Strong interpersonal skills.

Developed analytical / problem solving skills.

Strong bias for action with decision making ability.

Demonstrated ability to work in a high performing team.

Strong SAP R/3, CRM, Internet, Lotus Notes, Word, and Excel skills.

Attention to detail.

Able to multi-task and perform effectively in a fast-paced environment.

Able to resolve conflicts effectively and professionally with internal and external customers.

Understands how the SAP system links all business processes together, and the impact on customer care.


Position Title\\: Customer Service Rep

Business\\: Powder Coatings, NAR

Location\\: Reading PA

Job Profile\\:

Provide customer care support for the NAR Powder Coatings Business.

Proactively assess specific customer needs and identify effective ways to satisfy them.

Daily interaction with Customers/ Production Planners and Schedulers/ DRP Planners/ Supply and Demand Planners/ Credit Dept./ Shipping Dept.

Daily contact with Account Managers via phone/ fax/ email in a team environment.

Process, negotiate, and follow up on customer orders and inquiries utilizing SAP R/3.

Investigate and manage customer returns and credits.

Process B2B internet sales orders.

Fulfill sample, literature, MSDS and other information requests

Receive and coordinate resolution of customer complaints.

Adhere to AkzoNobel Coatings business policies and procedures.

Participate in Customer Care team meetings and continuous improvement teams.

Provide daily backup support for team members.

Occasional travel may be necessary for training/ business meetings/customer visits.

Attend and participate in Powder Plant Programs/Committees/Training as

required, such as Department Safety, Plant Safety, Behavioral Safety, Housekeeping Audit Teams, ISO, Life Saving Rules or any other safety programs.

Participate in the Powder Safety Journey. Adhere to the Golden Principle which is Simply to intervene to stop work if conditions or behavior are unsafe.

Education/ Training/ Experience Required\\:

2 years customer service experience with Supply Chain and /or Commercial Sales Support experience desirable.

SAP R/3 experience.

High School Diploma required.

Knowledge of Spanish highly desirable

Skills Required\\:

Strong customer focus.

Excellent oral and written communication skills.

Strong interpersonal skills.

Developed analytical / problem solving skills.

Strong bias for action with decision making ability.

Demonstrated ability to work in a high performing team.

Strong SAP R/3, CRM, Internet, Lotus Notes, Word, and Excel skills.

Attention to detail.

Able to multi-task and perform effectively in a fast-paced environment.

Able to resolve conflicts effectively and professionally with internal and external customers.

Understands how the SAP system links all business processes together, and the impact on customer care.


Associated topics: call center specialist, csr, customer care, customer service, customer service representative, phone, representative, service representative, technical assistant, telephone


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.