• Mettler-Toledo International
  • $36,070.00 -63,410.00/year*
  • Brighton, MA
  • Customer Service/Call Center
  • Full-Time
  • 413 Market St

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Job Reference #

1490

Location

Massachusetts

Newton

Job Type

Full-time

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.

  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
  • No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.
  • Our Opening and Your Responsibilities

    The Customer Service Representative is responsible for scheduling service calls for customers in accordance with the service level agreement, answering customer calls for service, conducting initial due diligence regarding the nature of the problem, providing an established time of arrival, and receiving and shipping packages to customers.Daily communications with the Field Service Technicians to obtain information required to fulfill customer demands. This position is located in Newton, MA. Your responsibilities will include: Answer customer and Field Service Technician phone calls in a courteous and professional manner, and provide information to the customer as appropriate, such as ETA, pricing etc. Prepare proposals/quotes for customers. Assist in resolving service problems by clarifying the customer's complaints, selecting and routing to technical service, and when asked to assist in solving problems, expediting corrective actions and following up to ensure resolution/satisfaction.

    What You Need to Succeed

    Our Offer to You

    Medical, dental and vision care coverage and a 401(k) savings plan with company matching all starting on date of hire Tuition reimbursement, educational matching gift program, perks and discounts Additional benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits Global market strength and worldwide leadership in weighing A brand name that is identified worldwide with precision, quality, and innovation Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment
    Associated topics: cajera, cajero, customer, customer service associate, delivering, retail sales, retail sales associate, sales associate, sell, shop

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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