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About Mettler Toledo
Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
Our Opening and Your ResponsibilitiesThe Customer Service Representative is responsible for scheduling service calls for customers in accordance with the service level agreement, answering customer calls for service, conducting initial due diligence regarding the nature of the problem, providing an established time of arrival, and receiving and shipping packages to customers.Daily communications with the Field Service Technicians to obtain information required to fulfill customer demands. This position is located in Newton, MA. Your responsibilities will include: Answer customer and Field Service Technician phone calls in a courteous and professional manner, and provide information to the customer as appropriate, such as ETA, pricing etc. Prepare proposals/quotes for customers. Assist in resolving service problems by clarifying the customer's complaints, selecting and routing to technical service, and when asked to assist in solving problems, expediting corrective actions and following up to ensure resolution/satisfaction.
What You Need to Succeed
Our Offer to YouMedical, dental and vision care coverage and a 401(k) savings plan with company matching all starting on date of hire Tuition reimbursement, educational matching gift program, perks and discounts Additional benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits Global market strength and worldwide leadership in weighing A brand name that is identified worldwide with precision, quality, and innovation Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment