shipping | Store Manager, The Westchester Mall White Plains NY - MICHAEL KORS in New York, NY

Store Manager, The Westchester Mall White Plains NY - MICHAEL KORS

  • Michael Kors
  • 411 Grand St
  • New York, NY 10002
  • Full-Time
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RESPONSIBILITIES

DRIVE FOR RESULTS

Analyze available sales reports and data to determine the needs of the business and set

business strategies

Set individual sales goals for sales associates, ensuring goals reflect store business goals

Continuously motivate sales staff to meet assigned sales and productivity goals

  • Support the development of associates sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
  • Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all

    aspects of product knowledge

    Demonstrate sales leadership for staff by playing an active role on the selling floor

    Collaborate with Supervisor and Marketing to identify marketing opportunities to support sales

    Develop events/incentives that will continue to grow customer base, with particular emphasis

    on building local market

    CUSTOMER SERVICE

    Ensure all associates provide the highest level of customer service

    Ensure staff maintains constant client communication through utilizing their client books

    Manage client database and utilize information to increase sales and client contact

    Resolve all client problems and complaints quickly and effectively

    Assist sales associates with various customer service issues i.e. dissatisfied customers, returns,

    defective merchandise.

    Manage all special events inclusive of collection previews, client events, sale events and

    center events, etc.

    Empower associates to make decisions in the customers best interest that also support the

    Companys philosophy

    OPERATIONS

    Ensure facility maintenance, presentation and organization

    Ensure cash control procedures are properly followed including: bank deposits, safe funds and

    petty cash

    Control store expenses and maintain budgets, continually striving to reduce costs

    Schedule associates to maintain adequate floor coverage while maintaining payroll budgets

    Ensure deliveries are properly processed in a timely manner

    Monitor the movement of all inventory and ensure that staff adheres to all Shipping/Receiving

    policies and procedures

    Meet inventory accuracy and shrink requirements

    Ensure staff is trained in all areas of appropriate register usage and maintenance

    Understand and properly execute all management register functions

  • Support, promote and assume responsibility for loss prevention in all areas of management, physical security, store cash controls, inventory management, inter-store communication
  • Build and maintain good communication with members of corporate office, regional office, mall

    office and other stores

    Exhibit proficiency in computer programs used by the Company including: Word, Excel

    Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location

    on an as needed basis

    MERCHANDISING/ VISUAL

    Implement and maintain all merchandising directives and ensure execution of effective

    merchandising strategies

    Partner with logistics, product teams and supervisor to ensure appropriate assortment for the store

    Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times

    Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual

    direction

    Identify and communicate product concerns in a timely manner

    Communicate inventory needs to support the business goal

    HUMAN RESOURCES

    Recruit, train, and develop staff ensuring all positions are filled in a timely manner with qualified

    personnel

    Support, implement and provide follow-up for all training programs, seminars, etc.

    Continually evaluate the performance of each associate and provide constant feedback to

    ensure results

    Resolve all human resources issues in a timely and effective manner, partnering with HR when

    necessary

    Ensure integrity of payroll and the payroll process

    Ensure image and grooming standards are professional, reflective of the brand image and

    adhered to at all times

    DIRECT REPORTS

    Management Team and Staff

    WORK EXPERIENCE

    Minimum 5 years retail experience with 2-3 years specialty management.


    Associated topics: associate manager, co manager, department supervisor, director, manager, retail store manager, sales lead, senior manager, store manager, supervise


    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.