• Perfumania Holdings
  • $34,305.00 -64,540.00/year*
  • Bellport, NY
  • Customer Service/Call Center
  • Full-Time
  • 501 Station Rd

position filled body

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Duties and responsibilities:

General

  • Handle Customer messages and respond accordingly by phone and/or email
  • Assist Customers with placing orders on our website
  • Locate & track Customer orders Facilitate order investigations with Sales Audit
  • Monitor the CSA Tool on a daily basis and assist our Enterprise Selling Stores with fulfilling Customer Shipping & Pickup Orders
  • Manually route orders within the CSA Tool to ensure timely fulfillment of all Customer orders
  • Work closely with Sales Audit for Customer payment related inquiries
  • Partner with I.T. in resolving system related issues pertaining to ES Orders
  • Notify the Ecomm Team & I.T. department when Customers report website related issues
  • Facilitate resolution for all ES Order discrepancies by partnering with Inventory Control and Loss Prevention
  • Communicate with all applicable departments (Ecomm, I.T., SA, LP, OPS) when fraudulent/suspicious orders are recognized in the system
  • Update all Customer Service logs pertaining to Sales Audit adjustments, order cancellations, lost & returned packages and rewards point adjustments
  • Coordinate all aspects of Customer Returns to the Warehouse
  • Partner with Office Management to ensure our Post Office account is funded for USPS Returns
  • Process replacement orders for Customers on an as needed basis
  • Assist Customers and Stores with Gift Card balance inquiries & issues
  • Handle Store complaints with field management Partner with I.T. in resolving system related issues pertaining to ES Orders

Notify the Ecomm Team & I.T. department when Customers report website related issues

Communicate with all applicable departments (Ecomm, I.T., SA, LP, OPS) when fraudulent/suspicious orders are recognized in the system

Work with customers that place orders on marketplaces we participate in such as Simon Premium Outlet Partners and Amazon.Track orders through this channel, report order status daily to Simon Premium Outlets and address customers inquires that come through this channel

Review and respond to any inquires that come through the GDPR e-mail address


Social

Monitor all customer feedback/social channels (BazaarVoice, Yelp, Google My Business, Facebook, , Instagram, Twitter, Pinterest, YouTube) and respond to customer complaints and questions.

Help to track and catalog product samples for posting on social channels and Perfumania.com

Qualifications:

Bilingual ( English/ Spanish reading, writing, speaking) a must

Exceptional communication skills (both verbal & written)

Excellent organizational skills

Stays calm under pressure

Able to multi-task

Experience and Skills:

Experience in Customer Service 1-3 years

Team player

Professional, responsible and able to demonstrate patience at all times

Resourceful, flexible and able to work with a positive attitude under pressure

Ability to work independently is a must

Microsoft: Word, Excel, Google

Our company offers benefits! These include:

Paid time off; Vacation, Personal and Sick, Competitive Salaries

Medical, Dental, Vision, 401K, STD, LTD, FSA

Employee Assistance Program

Pet Insurance

Company paid life insurance and supplemental life insurance

Tuition reimbursement

Perfumania retail store discount

Paid Company Holidays

Perfumania Holdings, Inc. is an Equal Opportunity Employer. EEO. This Employer participates in EVerify.


Associated topics: courtesy, customer, customer experience representative, delivering, retail customer service, sales, sales associate, service representative, shop, store associate

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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